Learn About Our Patient Satisfaction Survey

About the Press Ganey Survey at Our Hospital

At Coteau des Prairies Health Care System, we are dedicated to improving the services we provide to ensure our patients receive the highest quality care possible. That is why we continuously seek out new and innovative solutions to improve our services. Coteau des Prairies Health Care System measures many aspects of patient satisfaction. To ensure that we are holding ourselves to the highest standards of excellence in quality and care, CDP health care system partners with an independent patient satisfaction company called Press Ganey of South Bend, Indiana in order to ensure accountability and accuracy in progress reporting. We are proud to be ranked in the top 3% for patient satisfaction nationwide!

What Is Press Ganey?

For more than 25 years, Press Ganey has remained the health care industry's recognized leader in health care patient satisfaction. Press Ganey works with more than 10,000 health care organizations nationwide, including 50% of all hospitals in the United States, to improve clinical and business outcomes. Our goal in partnering with Press Ganey is to ensure that our patients receive the excellence care they deserve, in keeping with our stated mission of providing quality care with a personal touch, close to home.

Who Receives the Survey?

The process for administering / taking our survey is as follows:

• Patients treated at Coteau des Prairies Health Care System may be randomly invited to complete surveys.
• Surveys are offered by mail or email within a few day of the patient’s visit.
• Patients take a 20-question survey and provide comments regarding specific aspects of the care they received at our hospital.

We use the feedback received from these surveys to improve all aspects of our patients’ health care experience. Our goal is to provide each patient with an exceptional experience of care. These surveys inform our endeavors and enable us to provide a better patient experience across the board.

Do You Post All Comments?

We are committed to posting positive and negative comments from the surveys. We believe this is an important part of achieving our objective of transparency and accountability. However, we do not post comments that are libelous, slanderous, profane, or those that risk the privacy of our patients.

Contact Coteau des Prairies Health Care System to Learn More

At Coteau des Prairies Health Care System, we are proud of our history of excellence in health care service in our South Dakota communities, extending back almost 50 years. Learn more about our services and standards of care. If you have questions, contact our office today! A representative from our team will be happy to provide you with information or to answer your questions.